11th March 2010

....I write to congratulate you on the outstanding service delivered by your telesales team and the on-site engineer Paul. The whole process was above expectation, professional and cost effective....

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Dear Sirs,

I write to congratulate you on the outstanding service delivered by your telesales team and the on-site engineer Paul. The whole process was above expectation, professional and cost effective. I genuinely thank you for doing a good job. The only fly in the ointment was your customer service department getting my name wrong. Oh well.

Thanks